HADID is vested in maintaining and developing trusted relationships with our valued clients and partners. We are committed therefore, to handling your information with the utmost care and sensitivity. The policies and procedures outlined on this page elucidate the ways in which we collect and protect information and how this information is applied. The information, which you may wish provide to us, is used to improve your experience with HADID and tailor our content to fit the needs of our customers.

All parties with permitted access to your data are held to strict policies which specifically require them to observe and follow all legal procedures and regulations. Your information will not be shared by HADID without your explicit consent unless legally obligated to do so.

General Data Protection Regulation (GDPR)

HADID (which includes all domestic as well as foreign branches) has in place, the policies and procedures of the new European Union (EU) Directive related to Data Protection Law.

The GDPR (General Data Protection Regulation) applies to the processing of personal data wholly or partly by either electronic means or by means of written records which form, or are intended to form, part of a filing system. GDPR applies to all companies established in the EU involved in the processing of personal data. This will also apply to companies outside of the EU that process personal data in order to offer goods and services to customers who reside in the EU.

HADID Data Protection Officer (DPO)

HADID employs a Data Protection Officer (DPO).

The HADID DPO can be contacted via email at DPO@hadid.aero and in writing at Hadid International Services, Office No. 08, Ground Floor, W3 Building, Dubai Airport Free Zone, P.O. Box: 54508, Dubai, UAE. if you have any concerns or questions regarding the processing of your personal information, please contact the DPO.

Privacy and Cookie Policy

HADID provides aviation support services to international clientele many of whom are citizens of the European Union. The sharing of certain personal information is mandatory in order to process client requests and for us to provide services. Such fields will be marked with an asterisk (*). Failure to submit this mandatory data may prevent us from providing all or part of a requested service.

HADID is required to collect personal information for the following:

1. Compliance pre-screening purposes

2. Know Your Customer (KYC)

3. Account opening

4. Auditing

5. Maintaining records

How Is Your Personal Data Used?

We ensure that any data provided to us is secured.

To enable us provide you with our services, the retention of personal information may be required. Should the circumstance arise in which HADID is obliged to disclose this information by reason of law, regulation or otherwise by court order, it would not considered a breach of EU regulations.

Please note that we may carry out new processing activities. HADID may therefore use your personal data for such purposes. However, we will always inform you prior to any further processing.

Who Will Have Access to Your Personal Data?

Our subsidiaries or affiliates for the purpose of managing and administering our business and to provide you with information which might be of direct interest to you. You can contact our DPO for more information.

Security

We have appropriate technical and organisational security measures in place to safeguard the security of your information and to protect it against deliberate or accidental manipulation, destruction, loss or unauthorised access. Despite our best efforts regarding online security, it is important to bear in mind that the internet is not a secure means of communication.

Please be advised that if you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures for one of the registration-only sections on our website, you will be solely responsible for maintaining the confidentiality of said information and therefore responsible for all activities carried out under them. We do not have the means to recuperate user identification information. HADID will not be liable if your password or user name is used by someone else.

Right to Access, Correct or Delete Your Personal Information

HADID aims to ensure that all personal information is concise and correct. As a customer, supplier or associate of HADID, you also have a responsibility to notify us of any changes in personal circumstances (for example, change of address or bank account) so that we can keep your information up-to-date. You have the right to request access to any of your personal information which the company may hold, and to request corrections to any inaccurate data relating to you. Furthermore, you have the right to request deletion of any irrelevant data we hold about you.

Cookies

Cookies are data files containing small amounts of information which are stored on your hard drive. We use several different types of cookies which help us to provide a better service to you as a unique user. Any changes we make to our Cookie Policy in future will be posted on this page. We encourage you to check the date of this Policy whenever you visit our website for any updates or changes.