Flight Operations Coordinator
Job Vacancy Title
Flight Operations Coordinator
Job location
Job Department

We are currently looking for a Flight Operations Coordinator to join our headquarters in Dubai.

HADID is an aviation service provider operating within a fast-paced, innovative and complex global industry. As such, we are seeking a self-motivated candidate with relevant aviation experience who works well within a team.

The successful candidate must be fluent in both Mandarin and English. In addition, they must be meticulous in their approach and strive for excellence in every aspect of business. The candidate should also be prepared to work non-regular shift hours on a rotating roster.

The role involves the coordination and processing of internal and external requests. Service requests include, but are not limited to flight clearances, flight planning, ramp handling, hotel accommodation, ground transportation, fuel arrangements, and customs notifications, amongst others. This role requires careful monitoring and controls of all incoming operational tasks.

  • Processing service requests for corporate business jets, commercial carriers, ambulance flights, government, humanitarian and VIP flights
  • Liaising with Civil Aviation Authorities as well as agents, ground handlers and associated third party vendors
  • Arranging and coordinating concierge services such as hotel bookings, visa processing and transportation
  • Assisting in obtaining flight permits for scheduled and ad-hoc flights
  • Providing pre-flight consultations and support to clients and other third parties
  • Arranging worldwide ground handling services
  • Working closely with in house international flight planning and dispatch teams to ensure efficient operations
  • Ensuring handovers and debriefings are communicated effectively with other team members
  • Maintaining relationships and service standards, focusing predominantly on Mandarin speaking clients, vendors and third parties
  • Maintaining excellent customer service standards at all times
  • Candidate should possess a Bachelor Degree / MBA or equivalent, with an emphasis on aviation being advantageous
  • Native Mandarin speaker with excellent written and verbal English. Cantonese language fluency would be advantageous
  • Detail oriented with strong organisational skills
  • Must be able to work in a fast paced and dynamic environment
  • Ability to maintain a high level of productivity, to manage multiple priorities and to work effectively in time-critical situations
  • Must possess excellent customer service skills
  • Good understanding of Flight Support company operations

HADID offers a competitive compensation package which includes an annual bonus depending on performance. Employee benefits also include medical insurance starting from the first day of employment.

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